Shipping policy

Shipping Policy

At IQURE Wellness, we are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing

All orders are processed within 24–48 business hours after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working business day.

Once your order is confirmed and dispatched, you will receive shipping confirmation details via email, SMS, or WhatsApp (if applicable).

2. Shipping Time

Estimated delivery timelines:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 5–10 business days

Delivery times may vary depending on your location, courier availability, and unforeseen circumstances.

3. Shipping Charges

We offer Free Shipping on selected products and promotional offers.

For other orders, shipping charges (if applicable) will be clearly displayed during checkout before payment.

Cash on Delivery (COD) may include additional handling charges depending on location.

4. Cash on Delivery (COD)

COD is available for eligible pin codes across India.

Please ensure someone is available to receive the package at the delivery address.

Repeated order rejections may result in restriction of COD services for future orders.

5. Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp.

Customers can use the tracking information to monitor delivery status in real time.

6. Delayed Deliveries

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier partner delays

  • Government restrictions

  • High-demand sale periods

  • Natural disasters or unforeseen events

We appreciate your patience in such situations.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for delivery failures due to incorrect or incomplete address details provided during checkout.

Additional shipping charges may apply for re-delivery attempts.

8. Damaged or Missing Orders

If you receive a damaged package or if any item is missing, please contact us within 24 hours of delivery with:

  • Order ID

  • Photos of the package/product

  • Issue details

Our support team will review and resolve the issue as quickly as possible.

9. International Shipping

Currently, we only ship within India.

International shipping services may be introduced in the future.

10. Contact Us

For any shipping-related queries, please contact us:

IQURE Wellness
Email: support@iqurewellness.com
Phone: +91 XXXXX XXXXX

We are here to ensure a smooth and reliable delivery experience for every customer.