Refund policy

Return and Refund Policy

At IQURE Wellness, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product received is damaged during transit

  • The wrong product was delivered

  • The product is missing from the package

  • The product is defective upon delivery

To be eligible for a return:

  • The request must be raised within 24–48 hours of delivery

  • The product must be unused, unopened, and in its original packaging

  • Proof such as photos/videos of the product and package must be provided

Returns for opened, used, or consumed products are generally not accepted due to hygiene and safety reasons.

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used wellness/supplement products

  • Products damaged due to customer misuse

  • Orders rejected during delivery without valid reason

  • Products purchased during special clearance or final sale offers (if mentioned)

3. Refund Process

Once your return request is approved and the product is verified, refunds will be processed within 5–7 business days.

Refunds will be made through:

  • Original payment method (for prepaid orders)

  • Bank transfer (if applicable)

  • Store credit (in special cases)

Cash on Delivery (COD) orders may require bank account details for refund processing.

4. Return Pickup

In eligible cases, we may arrange a reverse pickup service depending on your location.

If reverse pickup is unavailable, customers may be asked to self-ship the product to our provided return address. Reasonable shipping costs may be reimbursed after verification.

5. Cancellation Policy

Orders can be cancelled before dispatch only.

Once an order has been shipped, cancellation requests may not be accepted.

For urgent cancellation requests, please contact our support team immediately.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account again

  • Contact your payment provider or bank

  • Reach out to our customer support team

Some payment providers may take additional time to process refunds.

7. Contact for Returns & Refunds

To request a return or refund, please contact us with:

  • Order ID

  • Registered mobile number

  • Clear photos/videos of the issue

  • Brief explanation of the problem